Select the items you would like to buy, choose the size and quantity you require and click 'Add to Shopping Bag'. The number of items in your shopping bag and the total value of selected items are displayed on the top of every page. You will later have an option to review the items you've selected. Once you are happy with the content of your shopping bag, click on 'Checkout'.

You will be asked for your details, select a postage option (see below) and payment type: credit/ debit card or cheque (your order will be dispatched after the cheque has cleared which may take up to 5 working days). Please note, we do not accept cash by post. We will send you a confirmation via email and also inform you when your order has been dispatched.

Ordering by phone

You may also place your order by phone: 01273 679497 (10am-5pm Monday-Friday).

Postage

We will post your item(s) within 2 working days of receipt of your order provided that they are in stock.
Please note that all options require a signature on delivery

First Class UK Delivery
All shipments to the United Kingdom will be posted first class recorded delivery.
A flat rate of £3.50 will be charged for each order.

Next Day UK Delivery
A next day service is also available to UK addresses for £5.99.
Orders must be received before 2pm to use this Special delivery service

Europe Deliveries
All shipments to Europe including Eire will be posted “International signed for”.
A flat rate of £5.99 will be charged for each order.

International Deliveries
All shipments to the rest of the world will be posted “International signed for”.
A flat rate of £10.99 will be charged for each order.

Order Cancellation

We are happy to accept cancellation of your order by telephone (Mon- Fri 9am-5pm) prior to despatch of goods. If your order has already been despatched please follow the procedure set out in Returns Policy. Please note that once an order has been processed we issue a confirmation email.

Returns Policy

You can return your order for any reason at any time within 14 days of receipt for a full refund or exchange.
Please follow the procedure below. The item(s) must be returned within 14 days of receipt of the merchandise. It is the customer’s responsibility to return the item(s). We recommend that you return the goods via Recorded delivery. We will not be able to refund any items that are lost in transit back to us. If the item you have received is faulty we will refund the cost of return postage.

All items are checked thoroughly before we send them to you and a Bob & Blossom tag is attached. We will only accept returns that are in perfect condition with the tag still attached.

If you wish to exchange your item for a different size please give us a call and we can confirm that we have your size in stock and we can put that item away for you until we receive your original order back. For any returns queries please call us on 01273 679497.

All returns must be sent to the following address:
Bob & Blossom
Unit 9, Level 6
New England House
New England Street
Brighton
BN1 4GH

Taxes

Prices on Bob & Blossom.com include UK VAT where applicable. VAT Number: 776947166

Payment

Bob & Blossom accepts Mastercard, Visa and all other debit cards. On receipt of the order, Bob & Blossom will process the payment manually to ensure that we have the correct items in stock. The card issuer will perform the required verification checks and only once the payment has been processed will we issue the order. In the event of a card refusal, we will not be liable for non-delivery or delay.

Security

Bob & Blossom online shop is a secure website. Every time you enter an area of the site that has or requires sensitive information such as your credit card details, an icon at the bottom of your browser window will appear that looks like a padlock to indicate that the site is secure. Bob & Blossom online shop uses the Secure Sockets Layer (SSL) and Private Communications Technology security standards that are supported by Microsoft Internet Explorer 4.0 or later and other popular browsers. SSL encodes your personal information and all your transactions are protected by the powerful SSL encryption technology. SSL encrypts your credit card number, name, address, phone number, identification number and password as it travels through the Internet so that it cannot be read by anyone other than the secure server.

Privacy

We will not pass on your personal, credit or debit card details to any third party.